We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.
- What is my order status?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
- Why is my credit card being rejected?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Can I order without a credit card?
- Do I have to pay sales tax?
- How do I get my tax refunded if I am a reseller or government purchaser?
- How do I get a copy of my invoice?
- How will you know where and how to send my physical product?
- How do I start a new order?
- I have a question about a product before I purchase.
- Has my order shipped?
- How do I get my tracking number?
- Can I have a product shipped outside UK?
- Do you ship to a PO Box or BFPO address?
- What shipping methods are available on the store?
- When is your shipping cut off?
- When will my backorder ship?
- Can I change my shipping address?
- Shipping notification
- Can I change my shipping method?
- Shipping costs
Right of Withdrawal
Returns and Cancellations
- What is your return policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- How do I request a refund?
- How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- When will my credit appear on my credit card?
- What if I receive defective or damaged product?